Metal Service Centers – Are Your Customers Buying Differently?


A recent survey by Modern Metals Magazine shows that 72% of metal service center customers buy differently today than just one year ago.


Customers are buying fewer items per order, but they’re ordering more frequently. And, they want more just-in-time deliveries.


How will these changes impact your success?


Quick response to RFQs is essential. Real-time quotes on phone-in RFQs and immediate replies to email RFQs give you a competitive edge to close more sales.


Accuracy must accompany speed. Quoting quickly will get you more orders in the near-term but quoting accurately will protect your profit margins for the long-haul.




Speed + Accuracy = Profitable Growth


Metalware gives you an edge on profitable growth by reducing time-consuming tasks for quoting, entering orders, tracking inventory, scheduling machines, processing material, purchasing, trafficking, invoicing and accounting — increasing speed and accuracy.


Metalware Quote/Order Entry Features – Quickly evaluate customers’ order history, check material availability and get accurate prices.  Turn a Quote into an Order in one step.


  • One step quote-to-order processing
  • Automatic inventory checks
  • Instant access to customer quote/order history
  • Quick access to competitive information
  • Lost quote tracking
  • Multi-level pricing matrices
  • Online build-of-price including:
    • Material price
    • Freight
    • Surcharge
    • Additional charges
    • Processing charges
  • Contract pricing
  • Part number tracking/pricing
  • Automatic price hold features
  • Buyout or direct order processing from quote
  • Material requisition generation from quote
  • Order process tracking
  • Integrated e-Commerce module including:
    • Online order entry/RFQ
    • Customer self-service
    • Online payments
    • Consigned material
    • Vendor Managed Inventory


To learn how Metalware would help you achieve profitable growth in 2014, email Donna Kiel at or call Donna at 410-682-6566.

IBM Business Partner