Value-Add

Power Cloud Infrastructure

• Redundant Internet connectivity to our data centers
• Redundant Cisco Nexus 9K Datacenter Switches
• Redundant Cisco ASA Firewalls
• Redundant Cisco SAN Switches
• IBM V7000 Storage
• IBM Power 824 Server/HMC
• Cisco Dedicated ASA for User SSL VPN
• IBM Tape Drive
• Virtual Tape Library Server
• Hyper-Converged VMWare System

LPAR Hosting

Hosted Power i or AIX LPARS

• Convert to operational expense from a capital expense
• Fixed monthly cost with no 3 or 5 year upgrade or replacement costs
• Tier 2 and Tier 3 Engineers
• 24/7 Monitoring of O/S and Hardware
• Eliminates Licensing & Maintenance Costs
• Managed Backup and VTL Services
• DR available to alternate datacenters.
• Pricing based on CPW/Cores, Memory, and Storage.

Dedicated Hosting

Dedicated Power i or AIX for the Enterprise!

Same benefits as Hosted LPARs except:

• We provided a dedicated Power 8 Box
• Pricing based on Cores, Memory, SW Licensing, and Storage

Power DR

Affordable DR for Power Servers

• Customer’s Power Servers replicates data to an LPAR located in our Datacenter
• Connectivity via VPN or Customer’s dedicated circuit to our datacenter
• VSS MSP supports PowerHA, Mimix, iTerra, and QEDD for replication.
• Up to two DR tests per year
• 24/7 Monitoring and Troubleshooting of replication
• Pricing based on CPW/Cores, Memory, Storage.

Windows/Linux

Our service is one of the few that is able to provide Power and VMWARE hosting in a customer’s private cloud.  This allows customers to put ALL their DR requirements into one place, including IBM Power and Intel based servers.

IBMi Monitoring

• System utility software will monitor a System i server 24/7 via the command console
• Senior level personnel monitor the system on a daily basis.
• The Console will monitor and report on the following:
  • Last System Save
  • Installed i5OS level
  • PTF Status
  • PTF’s Installed
  • Latest IBM Issued PTF’s
  • Total DASD allocated to ASP
  • Amount of DASD used in ASP
  • Report Disk Errors
  • Report System Errors
  • Report QSYS Message Errors
  • Report on available battery life for Cache batteries
  • Report Error Logs
• Errors sent to the command console will be immediately forwarded predefined contact list.

IBM i Operational Support

• In conjunction with the customer develop an Operations Support Manual to be used by managed services staff.
• Services as required for trouble shooting, IBM i, i5OS operating software, general security, and network issues.
• Operations support includes problem log error review/analysis and reporting.
• Telephone support for troubleshooting network and system problems.
• Support services will cover the IBM i network including H/A.
• Review of backup logs in the event of a failed backup, escalate findings to determine plan of action.
• Assist with work management and job scheduling issues that may arise.
• Identify and report on scheduled jobs that are running longer than normal allotted times. (Target run times will need to be identified in the operations support manual).
• Identify jobs that have ended abnormally. Take action per the operations support manual
• Identify and report on sudden/unexpected increases in disk utilization.
• Monitor track and report disk usage (if usage is above 85%).
• Provide a monthly summary of activities.

H/A Monitoring

IBMi H/A Management

H/A Specialist will monitor the following on a Daily Basis:

• Two (2) Daily System & replication Checks
• Resolve replication errors, as needed
• Resolve Out-of-Sync file conditions
• Review H/A Replication audit reports and resolve any issues.
• H/A configuration adjustments (if required)
• Monthly Activity updates
• Automated audits performed
• PTF’s & H/A SPC’s – Service packs recommended and installed
• Version Upgrade Analysis and Recommendation.
• Install MIMIX SPC’s, version as agreed upon
• Availability Updates
• Provide first level support on the replication product. Open and track second level support issues.
• Perform an annual switch test of the MIMIX environment
• Maintain H/A Runbook

H/A with IntellaFlash

How does Flash and IntellaFLASH improve your operations and productivity

• Provides “near” Continuous Data Protection (CDP)
• Supports Heterogeneous Environments
• Create Instant Dev/Test/QA
• Non-disruptive to Production or H/A environments
• DR Testing without stopping send or apply sessions
• Reduce backup outage to SECONDS
• Reduce cost by utilizing the Intella-Flash Cloud Solution

IntellaFLASH Benefits

• Create point-in-time copies of your entire environment within minutes
• At your site or in our Cloud
• Easy and quickly repeatable
• Processes are tied into Job Schedulers
• Provides “near” Continuous Data Protection (CDP)
• No User downtime for backups
• Supports BRMS and Tivoli Storage Manager
• No user down time for planned outages
• No disruption to the send and receive process
• Supports heterogeneous environments
• Create Test/Development environments in on the fly
  • Simplify operating system / application upgrade testing efforts
  • Improve quality assurance testing

IntellaFLASH – Production Scenario

IntellaFLASH – Test/Dev/QA

Replication

Real-Time Replication

Real-Time Replication with IntellaFlash

Compliance

• SSAE 16 SOC 1, Type 2, SOC 2 Type 2, SOC3
• HIPPA/HITECH
• PCI DSS
• FISMA
• ISAE3402

What You Can Expect