Metals Software — MetalWeb

Give Your Customers 24/7 Self-Service

MetalWeb allows your authorized customers to request quotes and enter orders online, any time. They can retrieve statements, invoices, and MTRs, and make payments online too — connected directly to Metalware or MetalNet, with no double-entry for your team.

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What customers can do

A Self-Service Portal Built on Your Live ERP Data

MetalWeb reads and writes directly to Metalware or MetalNet, so what customers see online always matches what your team sees internally.

Request quotesCustomers submit quote requests online against live inventory and pricing, day or night.

Enter ordersApproved customers place orders directly, flowing straight into your ERP with no re-keying.

Retrieve statementsCustomers pull their own account statements without a call or email to your office.

Retrieve invoicesPast and current invoices are available on demand, reducing billing inquiries to your AR team.

Retrieve MTRsMaterial Test Reports are available for download, supporting customers’ own quality and compliance needs.

Make payments onlineCustomers pay invoices directly through the portal, helping speed up collections.

Vendor managed inventoryRunning a VMI program? Give vendors their own 24/7 access to adjust inventory levels directly, no phone calls or emails required.

Why it matters

Less Phone and Email Volume, Happier Customers

Every quote request, order, statement lookup, or MTR request that goes through MetalWeb is one less phone call or email your inside sales and customer service team has to handle manually.

For your customers, it means being able to check pricing, place an order, or grab a document they need at 9pm on a Sunday instead of waiting for your office to open Monday morning.

MetalWeb connects to either Metalware or MetalNet, so it fits on top of whichever deployment you’re already running.

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Built for your customers

Always in syncConnects directly to Metalware or MetalNet, no double entry

Available 24/7Customers self-serve outside business hours

Reduces manual workloadFewer routine calls and emails for your team

Faster collectionsOnline payment removes a step from getting paid

Give Your Customers a Better Way to Do Business With You

Request a demo and we’ll show you what a self-service portal looks like connected to your data.

Request a demo Call 800-966-6725